Information on maximizing your online Resource Catalog shopping experience can be found here. If you do not find the information you are looking for, please contact us.
Q: How do I Sign In ?
A: The first time visit the site, you will need to register as a new user. Click on “Register” from the homepage and complete the registration fields. Once your registration has been processed, you will receive a notification e-mail within one (1) business day. You will then be able to log in by simply entering your e-mail address and password. Please note: only FM Global employees, clients and advisors working on their behalf and fire service professionals are eligible to register.
Q: How do I search for an item on the site?
A: You may enter the item name, item number, or type of item in the search field at the upper-right corner of the site to locate an item. Another easy way to locate an item is to click on a category heading to see the drop down list of items in that category. You may also use the Advanced Search to filter items by keyword, type and language.
Q: How do I place an order?
A: Should you require a printed copy of an item, simply select the language (when applicable) and enter the quantity you would like to order. Then, click “Add to Cart” to move the item into your online shopping cart. At that time, you can choose to check out or to continue shopping. You will then be asked to select your shipping information. Once you have entered this information, you will be prompted to review your order. Once confirmed, click the Place Order button to submit your order. You will receive an e-mail confirmation with the details of your order. Please print or save this page for future reference.
Q: How can I leave item feedback or rate an item?
A: Once signed in, go to the item detail page for the item that you wish to leave feedback. At the bottom of the page you will find a 5-star rating system as well as an area to add your own comments about the item. Please either click on the amount of stars and/or submit your own comments by clicking “Add a Review.” Your review will then be entered into our database for final approval before it is posted live to the public. We will not post any comments that are inappropriate or contain offensive content.
Q: Can I remove an item or change the order quantity of an item that is already in my shopping cart?
A: Yes. Items can easily be added, removed, or edited while in the shopping cart. When you are ready to finalize your order, click “Checkout” to complete the order.
Q: When will I receive my order? Can I expedite shipping?
A: All items are shipped via UPS and should be received between 7 – 10 business days. Should an order require expedited shipping, please first place your order as instructed above, then contact customer services here or at (1)877 364 6726 (toll-free in Canada and the United States) or +1 (1)401 477 7744 (worldwide), Monday - Friday, 8 a.m. - 5 p.m. ET. A shipping confirmation and customs documents will be included in packages delivered outside the United States.
Q: How do I check the status of my order or view my order history?
A: Once signed in, simply click on “Sign In/My Account” to view your order history or to check the status of an order. Each order will have a link to your order confirmation so can view order details. If a tracking number is available, it will appear as a link in this confirmation.
Q: How do I make changes to my account profile (e.g. change address, e-mail, etc.)? A: Once signed in, click on “Log In/My Account” to edit your user profile.
Q: Who can I contact for site questions and/or technical support?
A: Click here to contact customer services and your question will be routed to the appropriate department. Most inquiries will be answered within one (1) business day.
Q: What if I forgot my password?
A: If you forget your password, click on the "Forgot My Password" link in the Sign In box on the home page. You will be asked to enter your e-mail address. A temporary password will be sent to the e-mail address on file. You can change this password by signing into your account with the new password.
Q: How do I order customized Hot Work Permits?
A: Customized Hot Work Permits are not available to order online. Please contact customer services here or at (1)877 364 6726 (toll-free in Canada and the United States) or +1 (1)401 477 7744 (worldwide), Monday - Friday, 8 a.m. - 5 p.m. ET.
Q: Is my registration information safe?
A: FM Global values your privacy and will not sell, rent or give away any personal information you provide to us during the ordering process. We use the personally identifiable information you provide only for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, and informing you of our new products, services and offers. For more information, please read our privacy policy.
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